From 19 June 2026, new European rules will apply to online shops. Under EU Directive 2023/2673, all online shops selling to consumers in the EU are required to offer a clearly visible withdrawal button. At 2nd Hand Bargain, we believe transparency and customer-friendliness are important — that is why we would like to explain what this means for you.
What is the right of withdrawal?
As a consumer, you have the right to cancel an online purchase within 14 days without giving a reason. This is also known as the 'cooling-off period'. You do not need to give a reason and you are entitled to a refund of the purchase price, including standard shipping costs.
What changes on 19 June 2026?
The new EU directive requires online shops to make the withdrawal process even easier. Specifically, this means:
- Every online shop must offer a clearly visible withdrawal button on its website.
- Through this button, you can submit your withdrawal easily and directly — without complicated forms or lengthy procedures.
- The online shop is required to confirm your withdrawal immediately.
How does it work at 2nd Hand Bargain?
We have made the withdrawal button available on every page of our website. So you do not need to search — the button is always within reach, wherever you are on our online shop. Through the button, you will be taken directly to our withdrawal form, where you can easily submit your withdrawal.
After receiving your withdrawal:
- We will confirm your withdrawal by email.
- You have 14 days to return the product.
- We will refund you within 14 days of receiving the return.
Questions?
Do you have questions about your right of withdrawal or the new rules? Feel free to contact us at info@2ndhandbargain.nl. We are happy to help.